Claude allows businesses to improve customer service while drastically saving costs and human resources.
Businesses can train Claude to respond to any customer questions related to their business. A chatbot enables businesses to respond instantly to their customers around the clock, resulting in heightened customer satisfaction. Moreover, it is a cost-effective solution, reducing the need for additional human resources in customer support operations.
The key to creating an excellent chatbot for your business is to create a good prompt (Business Information). The brain of your chatbot is your prompt. Your prompt must be clear and well-written.
Connect Claude to Chatrace
1 – Get your Claude API Key HERE.
2 – Go to Chatrace > Settings > Integrations > Claude
3 – Click the Connect button and provide your API KEY.
Triggering a flow
To learn how to trigger a flow using AI, please check AI Triggers.
Transfer a conversation to a human
We implemented a built-in AI trigger that automatically stops the bot automation and transfers a conversation to a human when the user wants to talk with a human agent.
Priority of automation
Once you connect the Google Gemini to Chatrace, your chatbot will automatically communicate using AI every time a user sends a message to your chatbot. No actions are required on your side.
1 – Automated Responses.
2 – OpenAI
3 – Claude
4 – Google Gemini
Disable automatically triggering Claude
Every time a user sends a message to your chatbot, your chatbot will automatically use Claude to respond to the user’s message. You can disable this behavior by going to Settings -> Integrations -> Claude and disabling the Automate Responses option.
