Knowledge Base

• Get Whitelabel version of Chatrace under your own brand
• How to change Whitelabel icon?
• How to rename Whitelabel?
• How to change Whitelabel theme color?
• How to add items to help icon & navigation menu on Whitelabel

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• How to send a flow from the inbox?
• How to send a WhatsApp Template Message from the inbox?
• How to use saved replies in the inbox?
• How to block a contact?
• How to archive a conversation?

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• Get started with Chatrace
• How to train your bot to reply to messages?
• How to notify admins?
• Segment your audience with tags
• Custom field and get user data

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• How to setup Welcome Message for Messenger
• Core components of Messenger bot
• How to auto-reply to comments on Facebook/Instagram posts
• Messenger List – Recurrent Notification
• How to set up Conversation starters?

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• Get started with WhatsApp Automation
• How to send a broadcast message to WhatsApp contacts
• WhatsApp Commerce
• How to get user’s location on WhatsApp, Viber and Telegram
• How to import contacts?

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• Get started with Instagram Automation
• How to auto-reply to comments on Facebook/Instagram posts
• How to auto-reply to Instagram story replies
• How to auto-reply to Instagram Story Mention
• How to set up Conversation starters?

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• Get started with Telegram Automation
• How to send a broadcast message to Telegram contacts
• How to get user’s location on WhatsApp, Viber and Telegram

• Get started with Viber Automation
• How to get user’s location on WhatsApp, Viber and Telegram
• How to send a broadcast message to Viber contacts

• Get started with Google Business Message Automation

• Get started with SMS Automation Using Twilio
• How to import contacts?

• Voice Automation with Twilio
• Voice Automation with AudioCodes

• How to train your bot to reply to messages?
• Triggers and Actions
• Improve customer service with OpenAI ChatGPT
• How to generate Images using OpenAI
• How to convert speech to text with OpenAI

• How to rename your account & change your account profile image

• Appointment scheduling manager
• Bot Simulator
• Allow your customer to find places near to them
• QR Code Generator
• How to setup a poll within your bot

• Google Sheets Integration
• Dialogflow
• Make (Formerly known as Integromat)
• Zapier
• Stripe

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• What is the maximum file/video size?
• How to copy a Flow to another page
• How to connect your Google, Facebook, and Microsoft account for login
• How to enable the bot for admins only

• Dynamic multiple choice options
• Get started with Chatrace
• How to personalize the conversation with custom fields?
• How to get user’s location on WhatsApp, Viber and Telegram

• QR Code Generator
• Entry Point Links and Referral Parameters
• Omnichannel link

• How to see all receive messages without a response?
• Analytics – Sales
• New Users Analytics
• Send conversion events to Facebook

• How to setup a poll within your bot
• How to get the JSON code for Facebook Ads?
• Triggers and Actions
• Copy flows to other accounts using Templates
• Math calculations inside your bot?

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• Checkout Settings
• Shipping Settings
• Payment Settings
• Category
• Overview

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