Whitelabel allows you to have the Chatrace platform under your own brand. Get more trust from your customers and charge them more with your own chatbot platform. Your customers will never know that you are using Chatrace, and you can charge whatever price you want.
Pricing
Whitelabel setup fee: $99 USD (one-time payment). You get a 30-day free trial.
Monthly fee: 499 USD/month. You pay only after 30-day free trial.
✔️ 50 business accounts.
✔️ Unlimited team members per account.
✔️ Unlimited channels per account.
✔️ Unlimited messages per account.
✔️ Up to 500,000 contacts shared across all your business accounts.
✔️ Priority support.
The minimum cost for the WhiteLabel is $499 USD per month. The Whitelabel pricing increases based on the number of Business accounts.
A business account can use all channels simultaneously. For example, a business can connect 1 Facebook Page, 1 Instagram Account, 1 WhatsApp phone number, 1 Viber bot, 1 Telegram bot … to the same business account. But you can’t connect more than 1 Facebook page or Instagram account … to the same business account.
0-50 business accounts: $499 per month.
50-100 business accounts: $10 per business account.
100-500 business accounts: $9.50 per business account.
500-1000 business accounts: $9 per business account.
1,000 – 2,500 business accounts: $8.50 per business account.
2,500 – 5,000 business accounts: $ 8 per business account.
5,000 – 10,000 business accounts: $7.50 per business account.
10,000 – 20,000 business accounts: $7 per business account.
20,000 – 30,000 business accounts: $6.50 per business account.
30,000 – 40,000 business accounts: $6 per business account.
40,000 – 50,000 business accounts: $5.50 per business account.
More than 50,000 business accounts: $5 per business account.
For example,
If you have 14 business accounts, your monthly bill will be 499 USD.
If you have 56 business accounts, your monthly bill will be 56 * 10 USD = 560 USD.
If you have 1,000 business accounts, your monthly bill will be 1,000 * $ 9 = $9,000.
Contact Costs
Your Whitelabel plan includes up to 500,000 contacts, shared across all your business accounts — completely free. Once you exceed 500,000 total contacts, additional contacts are billed based on the tiered pricing below.
0 – 50,000 contacts: $0.005 per contact.
50,001 – 100,000 contacts: $0.0045 per contact.
100,001 – 200,000 contacts: $0.0042 per contact.
200,001 – 400,000 contacts: $0.004 per contact.
400,001 – 500,000 contacts: $0.0038 per contact.
500,001 – 600,000 contacts: $0.0037 per contact.
600,001 – 700,000 contacts: $0.0035 per contact.
700,001 – 800,000 contacts: $0.0033 per contact.
800,001 – 900,000 contacts: $0.0032 per contact.
900,001 – 1,000,000 contacts: $0.0031 per contact.
1,000,001+ contacts: $0.003 per contact.
Your Whitelabel plan includes up to 500,000 contacts at no extra cost. If your total contact count grows beyond that, you’ll only pay for the additional contacts.
For instance:
- With 800,000 total contacts, you’re 300,000 contacts over the included limit (800,000 − 500,000 = 300,000).
- The rate for that range is $0.004 per contact.
- That means your additional cost is 300,000 × $0.004 = $1,200.
So, if your Whitelabel reaches 800,000 contacts, you’ll pay an extra $1,200 per month, on top of your regular subscription fee.
Important Billing Information for Whitelabel owners:
- We calculate the number of accounts and the number of contacts each day for billing purposes. At the end of the month, your invoice is based on the highest number of accounts you had on any single day during that month. Example:
If you had 100 accounts on the 8th and deleted 60 on the 10th, you’ll still be billed for 100 accounts that month.
If you keep 40 accounts the following month without adding more, you’ll be billed for 40 accounts. - All active business accounts older than 7 days are considered billable.
You can have up to 10 newly created accounts (less than 7 days old) that won’t be billed, based on a rolling 7-day window. - You’re allowed up to 20 DEMO accounts that will not be billed.
- All account types — PRO, FREE, and TRIAL — are eligible for billing.
- Whitelabel is not designed for agencies to offer free bots to businesses. Please ensure your usage aligns with this policy.
The businesses that use your Whitelabel are responsible for any costs related to SMS sent or WhatsApp conversations.
Set up your Whitelabel
1 – Pay for the Whitelabel setup fee
Pay the Whitelabel setup fee now and get a 30-day free trial. Your trial ends automatically if you add 10 business accounts to your Whitelabel. Due to high fraud, Nigeria customers get 7-day free trial.
2 – Create your subdomain
Create a subdomain like app.mydomain.com on the DNS settings of your domain manager.
You need to create an A record that points to the IP address 34.110.246.213
If you don’t know how to change DNS settings, please contact your domain provider’s support.
Normally in less than 1 hour, your subdomain is available on the internet, but It could take up to 24 hours for your new configuration to propagate over the internet.
Submit information to set up your Whitelabel
Send an email to whitelabel@chatrace.com with the below information to set up your Whitelabel.
Whitelabel Name: This is your platform name. You can use your brand name.
Subdomain: Where the dashboard will be assessed. Example: app.example.com
Email: The email that you used to pay the Whitelabel setup fee.
After you submit the information, we will set up your Whitelabel within 48H.
Access the Whitelabel dashboard
Imagine your subdomain is app.example.com the final links will be
Whitelabel Admin Dashboard: This link allows you to access the Whitelabel admin dashboard. You can manage all bots, users, and settings of your Whitelabel.
https://app.example.com/admins/en/botsLogin link for clients: This link allows your clients to log in and manage their bots on your Whitelabel.
https://app.example.com/en/loginSign Up link for clients: this link allows your clients to create accounts on your Whitelabel.
https://app.example.com/en/new-botBot Platform API
You can access the platform API under your own subdomain. You will access the API documentation if you replace YOUR_SUBDOMAIN with your subdomain and try to access the link below.
https://YOUR_SUBDOMAIN/apiPartner API Documentation
https://YOUR_SUBDOMAIN/api/swagger/partner